How We Despatch Orders
All orders are picked and despatched directly from our UK warehouse. Every parcel is sent with a fully tracked service — we never use untracked letters or budget couriers for technology products. You will receive a despatch confirmation email with your tracking number as soon as your order leaves our warehouse.
Orders placed before 2:00pm on a business day (Monday to Friday, excluding UK bank holidays) are typically despatched the same day. Orders placed after 2:00pm or on weekends will be despatched the next business day.
Delivery Timeframes
Standard delivery takes 3–5 business days from the date of despatch. This applies to all destinations within mainland UK. Please allow up to 7 business days for deliveries to Northern Ireland, Scottish Highlands, and the Channel Islands.
We do not currently offer a next-day delivery service. We always provide accurate delivery estimates — we will never promise overnight delivery we cannot guarantee.
Shipping Costs
Free delivery is available on all UK orders with a basket value of £50 or more (after any discounts are applied). For orders below £50, a flat-rate shipping fee is applied at checkout. The exact amount will be shown before you complete your purchase — there are no surprise charges.
We currently deliver within the United Kingdom only. We do not ship to international destinations at this time.
Tracking Your Parcel
Once your order has been despatched, you will receive an email containing your tracking number and a link to the carrier's website. You can use this link at any time to see the current status and estimated delivery date of your parcel.
If you have not received a despatch email within 2 business days of placing your order, please check your spam folder first. If you still cannot find it, contact us with your order number and we will investigate immediately.
Damaged or Missing Parcels
In the unlikely event that your parcel arrives damaged or does not arrive at all, please contact us as soon as possible. For damaged deliveries, please take photographs of the packaging before opening if possible, as this helps us resolve the matter with the carrier. We will arrange a replacement or full refund promptly.
VAT and Business Orders
Hypermartique Limited is VAT registered (No. 485579430). A full VAT invoice is included with every order and is also available to download from your account. This makes us an ideal supplier for businesses, sole traders, and organisations wishing to reclaim VAT.
Our team replies within one business day.